Cancellation

Effective Date: February 17, 2026

Last Updated: February 17, 2026

At DUABA AFRO FOODS LTD, we understand that circumstances may change and you may need to cancel your order. This policy outlines the conditions and procedures for order cancellations to ensure a fair and transparent process for our customers worldwide.

1. CANCELLATION WINDOW

To provide the fastest delivery, we begin processing orders shortly after they are placed.

  • Standard Cancellation: You may request a cancellation within 24 hours of placing your order.
  • Pre-Dispatch: If your order has not yet been processed or handed over to our couriers (DHL, FedEx, UPS, etc.), we will cancel it immediately and issue a full refund.

2. HOW TO CANCEL YOUR ORDER

To cancel an order, please contact us as soon as possible through one of the following methods:

  • Email: Send an email to admin@duabaafro.co.uk with the subject line "Order Cancellation - (Your Order Number)".
  • WhatsApp: Message our support team via the WhatsApp chat available on our website.
  • Phone: Call us at +44 20 3322 5623 during business hours Monday to Friday, 09:00 AM to 5:00 PM (GMT+00:00) Greenwich Mean Time (London).

3. CANCELLATIONS AFTER DISPATCH

Once an order has been dispatched from our facility, it cannot be canceled.

  • If the package is already in transit, you must wait to receive the item and then follow our Return & Refund Policy.
  • Please do not refuse the delivery, as this may lead to additional shipping fees or the loss of the package, which may affect your refund eligibility.

4. REFUNDS FOR CANCELED ORDERS

If your cancellation request is received within the 24-hour window and before dispatch:

  • Refund Method: The full amount will be refunded to your original payment method (Visa, Mastercard, PayPal, Klarna, etc.).
  • Processing Time: Refunds are initiated immediately, but it may take 10 business days (Monday to Friday) for the credit to appear on your statement, depending on your bank or payment provider.
  • Fees: There are no cancellation fees or restocking fees for orders canceled before dispatch.

5. CANCELLATION BY DUABA AFRO FOODS LTD

We reserve the right to cancel any order for reasons including, but not limited to:

  • Stock Availability: If an item is out of stock or damaged.
  • Payment Issues: If your payment cannot be verified or is flagged as fraudulent.
  • Shipping Restrictions: If we are unable to ship to your specific international location due to local regulations. In such cases, we will notify you immediately via email and issue a full refund.

6. POLICY UPDATES

DUABA AFRO FOODS LTD reserves the right to modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage customers to review our policies before placing an order.

7. CONTACT INFORMATION

For any questions regarding cancellations, please reach out to us:

Registered Company Name: DUABA AFRO FOODS LTD

Company Registration Number: 14814509

Address: 5 Cameron Terrace, Herbert Road, London, N15 4FG, United Kingdom 

Phone: +44 20 3322 5623

E-Mail: admin@duabaafro.co.uk

WhatsApp Chat: WhatsApp Chat available on the website

Business Hours: Monday to Friday, 09:00 AM to 5:00 PM (GMT+00:00) Greenwich Mean Time (London)