We source our products from trusted suppliers, prioritizing local farms and producers to ensure fresh, sustainable ingredients.

You can reach our customer support team via email at admin@duaba.co.uk or by phone at+442033225623.

Currently, we operate as an online store only, but we may consider physical locations in the future to better serve our customers.

We accept major credit cards, debit cards, and digital wallets like PayPal, Google Pay, and Apple Pay for secure transactions.

Yes, you can change your order within 24 hours of placing it by contacting our customer support team.

Once your order is placed, you will receive a confirmation email with your order details and a tracking link.

Absolutely. We use secure, encrypted payment gateways to ensure that your personal and payment information is protected.

Delivery typically takes 3-7 business days for standard shipping and 1-3 business days for expedited shipping.

Same-day or next-day delivery may be available in certain areas. Check your options at checkout or contact us for availability.

Yes, we offer a pick-up option at selected locations. Choose “Pickup” at checkout and follow the instructions for your nearest location.

If your delivery is delayed, check the tracking link provided in your confirmation email. You can also reach out to our support team for updates.

While we try to maintain stock, some items may occasionally be unavailable due to high demand or seasonal availability.

Product availability is updated on our website. Out-of-stock items will be marked, and you’ll have the option to sign up for restock notifications.

Yes, we offer a range of organic, gluten-free, and specialty items. Use our website’s filter options to find specific products.

If you’d like us to carry a particular item, please contact us with your suggestion, and we’ll do our best to accommodate.

You can create an account by clicking “Sign Up” on our homepage and entering your details to get started.

To reset your password, go to the login page and select “Forgot Password” to receive a reset link via email.

Yes, you can update your information by logging into your account and going to the “Account Settings” section.

Yes, we value your privacy and have strict security measures to protect your personal data. We do not share your information with third parties.