Website: duabaafro.co.uk
Company: DUABA AFRO FOODS LTD

Orders & Processing

Q1: How long does it take to process my order?

Orders are processed within 1–2 business days (Monday to Friday).
Orders placed after 12:00 PM (GMT+00:00) Greenwich Mean Time (London) are processed the next business day.

Q2: Can I cancel my order?

Yes. You can request cancellation within 24 hours of placing your order, provided it has not been dispatched.
Once shipped, cancellation is not possible and the Return Policy applies.

Shipping & Delivery

Q3: Do you ship internationally?

Yes. We ship worldwide from the United Kingdom to the EU, USA, Canada, Middle East, Asia, and many other countries.

Q4: Which courier services do you use?

We use trusted global couriers including:

  • DHL
  • FedEx
  • UPS
  • Royal Mail
  • DPD
  • TNT
  • Other regional carriers depending on destination

Q5: How long does delivery take?

Delivery time depends on destination:

  • UK: 2–5 business days (Monday to Friday)
  • EU: 2–11 business days (Monday to Friday)
  • International: 3–17 business days (Monday to Friday)

Q6: Are customs duties and import taxes included?

No. Customs duties, import taxes, or local fees (if applicable) are the responsibility of the customer.

Q7: Will I get tracking information?

Yes. Once your order is dispatched, you will receive a tracking number via email within 24 hours.

Payments

Q8: What payment methods do you accept?

We accept:

  • Cards: Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay, Elo
  • Wallets: Apple Pay, Google Pay
  • Installments: Klarna, Shop Pay

Q9: What currency do you use?

All transactions are in British Pound Sterling (£ GBP).

Q10: Is payment secure?

Yes. We use:

  • SSL encryption
  • PCI-DSS compliant gateways
  • Secure third-party processors

We do not store your card details on our servers.

Returns, Refunds & Exchanges

Q11: What is your return period?

You can request a return within 30 calendar days from delivery.

Q12: What items are non-returnable?

Due to health and hygiene regulations:

  • Perishable food
  • Opened food items
  • Unsealed personal care items are non-returnable (unless damaged on arrival).

Q13: Who pays for return shipping?

  • Our mistake (damaged/wrong item): We pay
  • Change of mind: Customer pays

Q14: How long do refunds take?

Approved refunds are processed within 10 business days (Monday to Friday) to the original payment method.

Cancellations

Q15: Can I cancel after shipping?

No. Once dispatched, cancellation is not possible. You must follow the Return & Refund Policy after delivery.

Privacy & Data Protection

Q16: Is my personal data safe?

Yes. We comply with:

  • UK GDPR
  • Data Protection Act 2018
  • CCPA (California law) Your data is encrypted, secured, and never sold.

Q17: Do you sell customer data?

No. We do not sell, rent, or trade customer personal data.

Food Safety & Allergens

Q18: Do products contain allergens?

Some products may contain or be processed in facilities handling:
nuts, soy, wheat, dairy, and other allergens.
Always check physical packaging before consumption.

Accessibility

Q19: Is your website accessible for disabled users?

Yes. We follow WCAG 2.1 AA standards and continuously improve accessibility features such as:

  • Keyboard navigation
  • Screen reader support
  • Image alt text
  • Clear contrast and fonts

Contact & Support

Q20: How can I contact you?

You can contact us via:

Registered Company Name: DUABA AFRO FOODS LTD

Company Registration Number: 14814509

Address: 5 Cameron Terrace, Herbert Road, London, N15 4FG, United Kingdom 

Phone: +44 20 3322 5623

E-Mail: admin@duabaafro.co.uk

WhatsApp Chat: WhatsApp Chat available on the website

Business Hours: Monday to Friday, 09:00 AM to 5:00 PM (GMT+00:00) Greenwich Mean Time (London)