Refund policy

Effective Date: February 17, 2026
Last Updated: February 17, 2026

At DUABA AFRO FOODS LTD, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines your rights regarding returns, refunds, and exchanges in accordance with UK consumer protection laws and industry best practices.

1. RETURN PERIOD

You have 30 calendar days from the date you received your item(s) to initiate a return. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused, unopened, and in the same condition that you received it.
  • Packaging: It must be in the original packaging.
  • Proof of Purchase: You must provide a receipt or proof of purchase (Order Number).

Non-Returnable Items:

Due to health, hygiene, and food safety regulations, we cannot accept returns for:

  • Perishable goods (e.g., fresh vegetables, frozen food), unless they arrived damaged
  • Opened food items
  • Unsealed personal care items

3. HOW TO INITIATE A RETURN

Contact Us

  • Email admin@duabaafro.co.uk within 30 calendar days of delivery.
  • Include your Order Number and reason for return.
  • Attach photos if the item is damaged or defective.

Receive Instructions

  • We will review your request and provide return approval and shipping instructions.

Ship the Item

  • Send the product to: DUABA AFRO FOODS LTD
    5 Cameron Terrace, Herbert Road, London, N15 4FG, United Kingdom 
  • Use a trackable shipping service.
  • Customers pay shipping unless the return is due to our error.

Return Processing

  • We inspect the item upon arrival.
  • Approved returns are refunded to the original payment method within 10 business days (Monday to Friday).

4. RETURN SHIPPING COSTS

Defective or Wrong Item Received: If you received a damaged, defective, or incorrect item, we (DUABA AFRO FOODS LTD) will cover the return shipping costs. We will provide a prepaid shipping label.

Customer Remorse (Change of Mind): If you are returning an item because you changed your mind or ordered the wrong product, you (the customer) will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. NO RESTOCKING FEE

We value your business. Therefore, we do not charge any restocking fee for returned items. You will be refunded the full value of the returned products.

6. REFUND PROCESS

Once we receive your item, we will inspect it and notify you that we have received your returned item.
Refunds are subject to inspection and approval.

Approval: If your return is approved, we will initiate a refund to your original method of payment only (Credit Card and Debit Card).
Timeline: You will receive the credit within 10 business days (Monday to Friday), depending on your card issuer's policies and processing times.

7. DAMAGED OR DEFECTIVE ITEMS

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately (within 48 hours of delivery) at admin@duabaafro.co.uk or via WhatsApp so that we can evaluate the issue and make it right.

8. EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@duabaafro.co.uk

9. LEGAL RIGHTS

This policy does not affect your statutory rights under the UK Consumer Rights Act 2015 or any other applicable consumer protection laws.

10. CONTACT US

If you have any questions on how to return your item to us, contact us:

Registered Company Name: DUABA AFRO FOODS LTD

Company Registration Number: 14814509

Address: 5 Cameron Terrace, Herbert Road, London, N15 4FG, United Kingdom 

Phone: +44 20 3322 5623

E-Mail: admin@duabaafro.co.uk

WhatsApp Chat: WhatsApp Chat available on the website

Business Hours: Monday to Friday, 09:00 AM to 5:00 PM (GMT+00:00) Greenwich Mean Time (London)